Renter Terms of Service
- These terms and conditions are expressly made part of the Rental Agreement (the “Agreement”) by and between the primary driver (herein referred to as “Renter”) and Lake RV Storage (herein referred to as “Agent”) and is made effective as of the time the Renter takes possession of the RV, utility trailer or boat trailer (herein collectively referred to as “RV”). The terms and conditions of this Agreement shall survive the end of the rental period and remain in full force and effect. The parties agree as follows:
Reservations and Rental Payment:
Renter shall pay a non-refundable reservation deposit of 25% of the rental amount at the time the reservation is made. The balance of the rental payment is due 7 days prior to the pick-up date. There is a two (2) night minimum for all rentals.
Security Deposit:
A security deposit is required one (1) day prior to Renter picking up RV and will be refunded when all costs are paid as per the terms of this Agreement. The amount of the security deposit is stated in your booking confirmation. The security deposit can be paid by cash, cashier’s check or credit card (credit card must be in renters name). Agent may use your deposit to pay any amounts owed under the Agreement.
Early Returns / Extending Rental Dates:
The Renter is responsible for looking over the Agreement to ensure that all rental costs and/or rental dates are correct before their departure. If Renter wishes to extend their rental dates, they must call the Agent at (951)201-1112 or email office@lake-rv.com as soon as possible for approval. There are NO refunds for early returns. If Renter does not return on their scheduled return date and Renter has not called Agent for approval to extend, the Renter will be charged additional rental day(s) at twice the daily rental fee.
Cancellation Fee:
The reservation deposit (25% of the full rental amount) is non-refundable. If the rental is paid in full and is cancelled more than seven (7) days prior to the pick-up date, a partial refund of 75% of the full rental amount (minus fees) will be issued. If the rental is cancelled less than seven (7) days prior to the pick-up date, a partial refund of 50% of the total rental amount (minus fees) will be issued. If the rental is cancelled on the pick-up date, is a no show, or does not pick up the rental within the pick-up times allowed, full amount paid will be non-refundable. All refunds will be paid in the same way they were originally paid. Cancellation insurance is available for purchase through Agent and must be purchased at the time of the initial reservation. Renter has 10 days from purchase to cancel the policy after review.
Contract Changes:
One change is allowed per rental at no charge if the change is done no less that 7 days before the pick-up date. Changes would consist of a date or RV change. If the change is made within 7 days of the pick-up date, there is a $50.00 penalty fee. Rental dates cannot be changed on the day of scheduled pick-up. The Renter will need to cancel and rebook (cancellation fees may apply). No refunds will be given on days that were originally booked, then shortened. Prevailing rental rates will apply to all rescheduled dates. Rescheduled rental dates must be within the same calendar year. No cancellations will be allowed on rescheduled dates. If the renter cancels rescheduled dates, the renter will forfeit all rental payments and/or deposits.
Hauling and Delivery/Pick-up:
Renter liability for damages relating to the RV begins when the Renter takes possession of the RV and ends when the RV is returned to the Agent or their designated delivery driver. Renter states that it is his/her belief the transmission and other parts of the tow vehicle can tow the RV and will hold Lake RV Storage harmless from any damages or costs which may result from the tow. ________Renter’s initials.
An electric brake controller must be installed in tow vehicles to operate the brakes of the RV. Additionally, a correct size hitch ball and wiring harness are required. _______Renter’s Initials.
If you would like Agent to deliver and pick up your RV for you, we do provide delivery for an additional fee.
Preparation Fee:
The Preparation Fee is automatically added at the time the reservation is made. The preparation fee includes inspection and orientation, cleaning prior to pick up, propane, 2 rolls of toilet paper, and 1 roll of paper towels. Pick-up & Return Times: RV pick-up times are between 9am - 4pm Monday – Friday based on RV readiness. Renter is contacted prior to pick up and given a designated window of time for pick-up and return. If Renter shows up prior to their designated pick-up time the RV may not be ready and there may be a wait. If Renter shows up 30 minutes or more past their designated pickup time Renter will be charged $45.00. RV return times are between 8am – 5pm seven days a week. Agent will give Renter a gate code to return the RV. The check-out and check-in process can take up to 1 hour each - please allow yourself enough time. The Renter must pick-up & drop off the RV him or herself. No pick-ups on weekends or on major U.S. holidays. If the RV is returned to Agent outside of business hours Renter shall remain responsible for any damages or theft of the RV occurring prior to Agent’s acceptance of return of the RV during regular business hours.
Condition of RV at Pick-up:
At time of pick-up Renter and Agent must complete and sign a Rental Departure Form, noting in writing all damages and losses to the RV prior to Renter’s possession of the RV. At pick-up, the RV will have propane and fuel, holding tanks will be emptied and both the interior and exterior shall be clean. If renter plans on towing anything or using a bike rack with the RV, the renter must contact Agent prior to picking up the RV to plan to have the hitch lock removed. Renter must bring their bike rack when picking up the RV, if the Renter does not bring their bike rack, the hitch lock will not be removed. If you would like to leave a personal vehicle on our lot while you are on your trip, you are welcome to do so free of charge. Agent is not responsible for any damages, loss, and/or theft to your personal vehicle.
Condition of RV at Return:
Renter must return the RV to the Agent on the date and time specified in the agreement and in the same condition that they received it. Upon return of the RV, Renter and Agent must complete and sign the RV Return Form. All damage to the RV and/or loss of RV noted in the RV Return Form which are not noted on the RV Departure Form shall be the sole responsibility of the Renter, whether they are at fault or not, and Renter shall reimburse Agent for the cost of the repair and/or the replacement of loss. Agent shall determine the cost of repairs and replacement of loss. Agent shall deduct the owed cost from Renter’s security deposit. If the security deposit paid to the Agent is insufficient to cover the costs incurred by Renter, Renter will make immediate payment to Agent upon demand. If Renter returns RV outside of Agent’s business hours of 9:00am-4:00pm Monday-Friday Renter acknowledges that Agent will not be present to complete a Return Form in which case Renter will be responsible for any damage or loss not noted on the Departure Form. The RV must be returned clean inside and out and the fuel level must be at or above the level at time of pick-up. If the RV is not returned clean a cleaning fee will be charged based on the size of the RV. If the fuel level is not at the level it was at time of pick-up, fuel will be refilled for a fee of $5.00 per gallon. Agent is not responsible for personal property left in the RV.
Dumping Fee:
A dumping fee of $45.00 will be charged if the RV waste tanks have not been drained completely (valves off, caps off).
Mileage:
One hundred (100) miles free per day. $0.35 per mile thereafter. Applies to motored RV’s only.
Generator Usage:
Two (2) hours free per day. $10.00 per hour thereafter.
Responsibility for Damage or Loss; Reporting to Police:
Renter is responsible for all damage to, or loss or theft of, the RV, which includes the cost of repair, or the actual cash retail value of the RV on the date of the loss if the RV is not repairable or if we elect not to repair the RV, plus loss of use, diminished value of the RV caused by damage to it or repair of it, and our administrative expenses incurred processing the claim or locating and recovering the RV if it fails to return the RV or the Agent elects to repossess the RV, whether or not Renter is at fault. Renter must report all accidents or incidents of theft and vandalism to us and the police as soon as Renter discover them.
Insurance:
Agent’s policy will provide contingent liability insurance for Bodily Injury or death and Property Damage for the Renter or other designated driver on this agreement, but only if such Renter or other designated driver; (1) has no other available insurance or self-insurance, whether primary, excess or contingent, the Agent’s policy provides coverage only up to the minimum financial responsibility limit required in the state in which the loss occurred; or (2) has other available insurance less than minimum financial responsibility limits, then Agent’s policy is excess only for the amount by which the limits required by statute exceed the limits of Renter’s or other designated driver’s insurance or retained limit. Agent’s insurance applies only in the United States and Canada. Renter must obtain written permission, and purchase special liability insurance, to use or operate the rental RV in Mexico. Where permitted by law, the Renter rejects the uninsured, underinsured, supplemental personal injury protection and no-fault coverage. WHERE PERMITTED BY LAW, AGENT HAS ELECTED NOT TO CARRY UNINSURED AND UNDERINSURED MOTORIST COVERAGE. Where Agent is required to provide such coverage, Renter is afforded the minimum limits required by law. Agent does not cover any liability imposed by worker’s compensation or similar statute. You must call the police immediately to the scene of the accident involving the RV and make a written report of any accident to Agent no later than 24 hours after the occurrence or after the termination of this agreement, whichever is earlier. You must cooperate with Agent’s insurance company. Any breach of this agreement will void any insurance coverage.
PROHIBITED USES OF THE RV:
The RV will not be used or operated by anyone: a. Who is under 25 years of age; b. Who is not listed as an additional driver on the rental agreement; c. To carry persons or property for hire; d. In any race, test, or similar type of contest or activity; e. In a careless or negligent manner; f. Under the influence of alcohol or narcotics; g. Outside the continental United States UNLESS WRITTEN PERMISSION HAS BEEN GIVEN BY AGENT PRIOR TO RELEASING THE RV. h. For any illegal purpose or in the commission of a crime; i. If the RV is obtained from Rental Operator by fraud or misrepresentation; j. Other than on paved roads or graded private road or driveway; k. Who loads the RV beyond its rated capacity; l. Who allows more passengers than the RV has seat belts for, or is designed to carry; m. No towing when using a motorized rental unit UNLESS WRITTEN PERMISSION HAS BEEN GIVEN BY AGENT PRIOR TO RELEASING THE RV. PROHIBITED USE OF THE RV VIOLATES THIS AGREEMENT, VOIDS ALL LIABILITY AND OTHER INSURANCE COVERAGE (WHERE PERMITTED BY LAW), MAKES RENTEE RESPONSIBLE FOR ALL LOSS OR DAMAGE TO OR CONNECTED WITH RV, REGARDLESS OR CAUSE, INCLUDING BUT NOT LIMITED TO RENTAL OPERATOR’S EXPENSES, INCLUDING LOSS OF USE.
Repairs and Roadside Assistance: Renter may apply and pre-pay for 24/7 roadside assistance through Agent and will be provided per the terms and restrictions stated by the provider. In the unlikely event of a breakdown or mechanical issue, repairs under $200.00 should be completed and paid for by the Renter. All repairs must have prior authorization from Agent. Please save and submit all receipts for repairs when the rental is returned, reimbursement depends on type of repair and cause. If Renter is at fault for any damage or mechanical failure, Renter will be responsible for the entire contract and any loss of future rental income to Agent caused by Renter. If the RV breaks down and was not caused by Renter, and Renter is unable to continue their trip or sleep in the RV, Agents’ responsibility is to only credit the Renter for any nights the RV was not used, at the nightly rate paid on Agreement. Renter is responsible for checking the engine oil, fluids, and coolant levels at each refueling. Renter may be held responsible for mechanical damage due to negligence in RV operation or failure to provide normal maintenance. Renter is responsible to change the engine oil for every 5,000 miles that they travel. Renter must provide Agent with the oil change receipts upon their return if they traveled 5,000 miles are more; if Renter did not have the engine oil changed, the Renter will be charged accordingly to have the oil change done on the RV.
Tire Failure:
In the event of a tire failure, the Renter is responsible for replacing the tire (at their expense) with the same type of tire. Please bring the receipt to Agent for their records. DO NOT attempt to change a tire yourself for your own safety!
Citations and Tolls:
Renter is responsible for reporting and payment of all parking, traffic, and toll violations at RV return. Non- reporting of violations breaches this Agreement and may result in administrative charges in addition to the fines. Pet Policy: Pets are allowed in our RVs. We charge a mandatory $50 non-refundable pet fee per pet. If your rental is returned with damage, stains or excessive hair due to pets, additional charges may apply.
Smoking Policy:
There is a No Smoking policy in all RVs. If your RV is returned with any kind of smoking odor, additional charges may apply to your rental amount. Costs may vary up to $500.00.
Convenience Items:
The A/C, TV/VCR/DVD, Coffee Maker, Generator, Awning, Cruise Control, Radio, Microwave, back up cameras, jacks, etc., if any, are considered convenience items. If any malfunctions should occur during your rental period, unfortunately, no compensation will be made to the Renter. If you need assistance, please refer to manuals and tips provided during check-in.
Rental Floor Plans:
Agent will do it’s best to accommodate Renter with the floor plan that you have chosen. Agent reserves the right to substitute RVs of similar, older, newer, smaller, or larger grade. Should a smaller floor plan be offered, liability will be limited to a refund of the price difference between the RV paid for and model taken.
Warranties, Releases, Assignment:
Renter acknowledges that Agent may not own the rental it is renting to Renter and rents the RV pursuant to a third-party agreement with the owner of the RV. Renter accept RV “AS IS” with all faults and without reservation. Agent as well the owner of the RV does not warrant and expressly disclaims all warranties on the RV including, but not limited to, the RV or tire condition, suitability, or fitness of the RV or tires for any purpose. Agent and RV owner shall not be liable for any direct, indirect, incidental, special, reliance, punitive, or consequential damages or from any lot or imputed profits or revenues or costs arising from or related to the rental regardless of the legal theory under which liability is asserted and regardless of whether Agent or RV owner have has been advised of the possibility of any such liability, loss or damage. Your exclusive remedy for any and all claims of damage related to use of the RV shall be limited to the total rent paid or payable by Renter to Agent under this agreement.
Agreement to Indemnify and Hold Harmless:
Renter agrees to fully indemnify, save, and hold harmless Agent from all loss, liability, damage, claims, or causes of action of any kind or character whatsoever, and by whomever asserted, arising from or in any way growing out of the operation or use of the RV under this agreement and agrees, in such event, to provide a defense therefore as chosen and directed by Agent and to pay any expenses in the defense of any such claim or lawsuit this agreement includes, but is not limited to, claims of negligence or gross negligence on the part of the Agent. Where Renter has indemnified Agent, it has also indemnified the officers, employees, and members of the Agent as well as the RV owner.
Binding Arbitration:
The parties agree to submit to binding arbitration through the Better Business Bureau all disputes arising under this agreement or any addenda thereto, and to abide by the rules or procedures and/or process as provided by the Better Business Bureau Rules for Arbitration. Venue for arbitration shall be in the County of Riverside, State of California. Renter acknowledges that they have received instructions on the operations, use and maintenance of the RV including the operation and safety precautions connected with the bottled gas installations and appliances; and is, thoroughly familiar with the same.
I understand that I have received, reviewed and understand the training and written materials regarding the operation of this RV.